Terms of service

SnappSheet is a tool for building production call sheets. Crew, call times, locations, schedules, notes, attachments, the practical details of a shoot day, put on one page and delivered as a PDF or as a live link your crew can confirm on from a phone. Around that sit a crew book, templates, a calendar, availability requests, and team workspaces.

Some details fill themselves in. Weather and sun times come from a forecast service. Map links, address suggestions, and the nearest hospital come from a mapping service. These are a head start, not a promise. Forecasts change. Map data goes stale. A hospital can close its emergency room. Anything safety related, above all the hospital line and the directions, deserves a human check before the shoot day, and that check is yours to make.

SnappSheet is a document tool. It is not a payroll system, a scheduling authority, a safety officer, or a substitute for the judgment of the people running the production.

You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a binding contract. SnappSheet is a work tool made for productions and the people who run them. It is not for personal or household use, and not for children.

If we have closed an account of yours for breaking these terms, you may not open another one without our written okay.

Give us accurate information when you sign up and keep it current. Keep your password to yourself. Everything that happens under your login is your responsibility, whether you did it or someone you let in did it, so tell us right away at support@snappsheet.com if you think your account has been used without your permission.

One person, one login. On team plans a seat belongs to a single named person and cannot be shared or rotated among several people to dodge the seat count.

We may need to contact you about your account, a payment, a security issue, or a change to these terms. We will use the email on your account, so keep it working.

Your work lives in a workspace. The person who created it is the owner. On a team plan the owner, and any admins the owner adds, can invite people and manage the plan and its seats. Only the owner can remove members. Each person’s jobs, call sheets, crew book and templates are their own: other members, the owner included, do not see them. When the owner removes someone, their work moves to their own account.

If you join someone else’s team, the owner can take your access away at any time. Invite links expire after seven days.

When you invite a teammate, you are telling us you have the right to bring them onto your plan.

Everything you put into SnappSheet is yours. Your jobs, your sheets, your notes, your crew book, your logos, your attachments. We claim no ownership over any of it.

You give us the permission we need to run the service and nothing more. That means storing your content, backing it up, rendering it into PDFs, showing it on the links you share, sending the messages you ask us to send, and looking at it when you write to support about it. This permission lasts as long as your content is on SnappSheet, plus the short tail it takes to fall out of backups after you delete it.

In return, you are responsible for what you put in. You must have the right to upload it and to share it with the people you share it with. Do not upload anything that infringes someone else’s rights, breaks the law, or contains malware.

We do not use your content to train any machine learning model, and we do not sell it. Ever.

Call sheets are full of other people’s details. Names, phone numbers, emails, roles, call times. When you enter that information, you become the one responsible for it. In privacy law terms, you are the controller of your crew’s data and we process it on your instructions.

So you agree that you have a lawful reason to collect and use each person’s details for your production, that you have told them how you use their information where the law requires it, that you keep it reasonably accurate, and that you will remove people who ask you to remove them.

We will help. If someone contacts us directly asking to be removed from a sheet, we may pass that request to you, or act on it ourselves if that is what the law requires.

A share link opens one call sheet and nothing else. Anyone who has the link can open it, without an account, which is the point. It also means you decide who gets it. Send it to your crew, not to the world. If a link gets loose, turn it off. Re-sharing makes a new link and the old one goes dead.

Availability request links work the same way. Each one is personal to the recipient and answers only that request.

Trying to guess links, scrape them, or reach a sheet that was not shared with you is a breach of these terms and, quite possibly, the law.

When you share a sheet, send a reminder, or ask about availability, SnappSheet sends the email or text. The message goes out under your production’s name and from our sending address. You choose the recipients, and you are the sender in every way that matters.

These messages exist for the people on your productions. No spam. No marketing. No bulk anything. No messaging people who have nothing to do with your shoot, and no messaging anyone who has asked you to stop. Every plan has a monthly allowance of crew emails, plus optional credit packs, and those limits are part of how we keep our sending clean for everyone.

If we offer text messaging, the same rules apply, plus one more. You may only text people who expect to hear from your production, and anyone can stop texts by replying STOP. We honor that immediately and so must you.

Abuse it and we can turn off sending for your account, or close the account, without a refund.

SnappSheet sends text messages on behalf of productions: call sheets, call times, and reminders for the shoots a person is on. Message frequency varies with how many sheets the person is added to. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

A person is only texted after a production adds their mobile number to a call sheet. By adding a number, you confirm that the person gave it to your production and agreed to receive texts about the shoot.

Anyone can reply STOP to any SnappSheet text to stop receiving them, and START to opt back in. Reply HELP, or write to support@snappsheet.com, for help. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

New accounts start with a free trial of our Plus plan. A card is required to begin. When the trial ends, the paid subscription starts automatically and your card is charged, unless you cancel before then. Cancel during the trial and you pay nothing. We email you the day before the trial ends so the charge is never a surprise.

One free trial per person. We keep a record of accounts, email addresses, and payment cards that have already trialed, and a second trial on any of them is ended before it starts. If that ever catches you by mistake, write to us and we will sort it out.

Paid plans are subscriptions, billed in advance for each period at the price shown at checkout. They renew on their own until you cancel. You can cancel whenever you like from your billing page. When you cancel, you keep access through the end of what you already paid for, and after that your account becomes read only: your sheets and crew book stay visible, but sending, exporting, and editing pause until you subscribe again.

Team plans include a set number of seats. Extra seats cost extra, billed for the rest of the current period when you add one and dropped from the next bill when you remove one.

One Sheet is a single purchase, not a subscription. It buys one job with one call sheet and everything a sheet needs, editable for 30 days from the moment you buy it. After 30 days the job becomes a read only record and its share link keeps working. A pass counts creations, not what exists right now, so deleting the job or the sheet does not give you the slot back. You can buy as many passes as you like.

Credit packs top up your crew email allowance. Your plan’s monthly emails are used first and credits after. Credits never expire while your account exists, have no cash value, cannot be transferred to another workspace, and are not refunded except as described under Refunds. If your account is deleted, unused credits go with it.

A payment processor handles every card. We never see or store your full card number. By giving us a card, you allow us to charge it for your subscription, seat changes, and anything you buy, on the schedule described here.

Prices are in US dollars and do not include taxes. If a tax applies where you are, it is added at checkout or on the invoice.

If a payment fails, we will retry it and let you know. If it keeps failing, your subscription ends and your account moves to read only. Update your card from the billing page to pick up where you left off.

We may change prices. A change never applies in the middle of a period you have already paid for, and you will always hear about it before it takes effect on your next renewal, with time to cancel if you do not agree.

Every purchase is final 24 hours after you are charged. Within those 24 hours, write to support@snappsheet.com and we will refund a subscription charge, including the first charge after a free trial; a One Sheet pass, as long as no call sheet has been created with it; or a credit pack, as long as none of its credits have been spent. After 24 hours nothing is refunded, including partial periods and unused seats.

Cancelling stops future charges. It does not refund the current one, and you keep access until the end of the period you paid for.

If we billed you in error, or something on our end stopped you from using what you bought, write to us at any time and we will make it right.

A refund taken back through your bank instead of through us, a chargeback, is treated as a cancellation. The purchase it reverses is revoked at once, and a disputed subscription charge ends the subscription.

Use SnappSheet for real productions and treat it like the shared tool it is. Specifically, do not:

• break any law, or help anyone else break one, using the service;
• upload anything you do not have the right to upload, or anything containing malware;
• harass, threaten, or deceive anyone through messages sent from SnappSheet;
• pretend to be someone else, or misrepresent who a message is from;
• probe, scan, or test the security of the service, or try to get past any limit, gate, or access control, including guessing share links;
• scrape, crawl, or copy the service or other people’s content by automated means;
• reverse engineer the service, or use it to build a competing product;
• resell, rent, or sublicense access, or share one login among several people;
• open multiple accounts to get around a limit, a trial rule, or a suspension;
• put a load on the service that is out of proportion to normal use.

If you find a security problem, tell us at support@snappsheet.com before telling anyone else, and give us a fair chance to fix it. We are grateful for that kind of help and will say so.

SnappSheet itself, the software, the design, the name, the logo, the way the sheet looks, belongs to us. These terms give you the right to use the service. They do not give you any ownership of it, and they do not let you use our name or marks without permission.

The PDFs and sheets you make are yours, including the layout you chose and any SnappSheet branding that appears on them. Use them however your production needs.

If you send us an idea, a suggestion, or a bug report, thank you. You agree that we can use it freely, without owing you anything and without any obligation to keep it confidential. We will not put your name on it without asking.

Parts of SnappSheet depend on other companies: hosting, payments, email delivery, maps, weather, error monitoring. Where a map link or a directions button takes you to another company’s site, their terms apply once you are there. We choose these providers with care, but we do not control them and are not responsible for their content or their availability.

We work hard to keep SnappSheet fast and available around the clock, because shoot days do not wait. Even so, there will be maintenance, outages, and the occasional bug. We do not promise uninterrupted service. Keep a copy of any sheet you cannot afford to lose on the day, and export the PDF before you head out.

The service will change. We add features, adjust others, and sometimes retire ones that are not earning their place. If we remove something you rely on, we will try to give you notice and a way to get your data out.

Anything labeled beta, preview, or early access may be rough, incomplete, or withdrawn at any time. Use it knowing that.

You can delete your account at any time from your account page, no questions asked. Deleting the account cancels any subscription on it immediately and removes your workspaces and everything in them, along with your own work in any team you belong to. If you own a team with other members, remove them first; their work moves to their own accounts.

We can suspend or close an account that breaks these terms, puts other users or the service at risk, or goes unpaid. We will give notice when it is practical to do so. For serious abuse we may act first and explain after.

After an account closes, its data is deleted on the schedule in the privacy policy. The parts of this agreement that naturally outlive it, your ownership of your content, our limits on liability, the rules about disputes, keep applying.

SnappSheet is provided as is and as available. To the fullest extent the law allows, we disclaim every warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error free, that any automatically filled detail will be accurate, or that your sheets will reach every inbox.

Some places do not allow these disclaimers. Where that is the case, they apply only as far as the law permits.

To the maximum extent the law allows, SnappSheet and the people who build it are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or a lost shoot day, however they arise and even if we were told they might.

Our total liability to you for everything connected with the service is capped at the amount you paid us in the twelve months before the claim, or one hundred US dollars if you have paid us nothing.

Where the law does not allow a limit, the limit does not apply. Nothing here limits liability for fraud, or for anything the law says cannot be limited.

If someone brings a claim against us because of your content, the messages you sent through the service, the way you handled other people’s information, or your breach of these terms, you agree to defend us and cover the costs, including reasonable legal fees. We will let you know about the claim promptly and cooperate with you in handling it.

If something goes wrong, talk to us first. Write to support@snappsheet.com with what happened and what you would like us to do. Most problems get solved that way, and we will make an honest effort for at least 30 days before either side goes further.

This agreement is governed by the laws of the State of California, USA, without regard to its conflict of law rules. Any dispute that cannot be settled between us belongs to the state or federal courts in California, and both of us agree to the jurisdiction of those courts. If you live somewhere whose consumer laws give you the right to bring a claim at home, nothing here takes that away.

We may update these terms as the product grows. When a change matters, we will say so inside the product and update the date at the top of this page before it applies, and for anything that affects your rights or your bill we will give you real notice ahead of time. Continuing to use SnappSheet after a change takes effect means you accept it. If you do not, delete your account before then.

These terms and the privacy policy are the whole agreement between us about SnappSheet, and they replace anything earlier. If a court finds part of them unenforceable, the rest still stands. If we do not enforce something right away, we are not giving it up.

You may not transfer this agreement to someone else without our consent. We may transfer it if SnappSheet changes hands, and we will tell you if that happens.

Questions about any of this go to support@snappsheet.com. A real person reads it.