Privacy policy

Your account. Your email, a password if you use one, your name, and your own contact details if you add them so they can appear on your sheets. If you sign in with Google or with a phone number, we get the basic profile that sign-in method provides, like your name and email, or the number you verified.

Your work. Jobs, call sheets, schedules, locations, notes, attachments, logos, templates, and the people in your crew book, with whatever names, roles, phone numbers, and emails you enter for them.

Billing. Your plan, its status, and a record of what you bought. Card details go straight to our payment processor; we never see or store your full card number. We do keep a one way reference to the card used to start a free trial, which lets us tell if the same card tries to start another one. It cannot be turned back into a card number.

Messages you send. A log of every email or text sent through SnappSheet: who it went to, when, and whether it was delivered. This is how your allowance is counted and how we can trace a message that went astray.

Support. What you write to us, including any screenshot you attach, and our replies.

Service records. Ordinary server logs (the address a request came from, the page asked for, the time, the browser), error reports when something breaks, and a note of when you were last active so a teammate can see you are around. Error reports are scrubbed of names, emails, phone numbers, and share links before they are stored.

You are reading this because a production put you on a call sheet or asked about your dates. Here is exactly what SnappSheet holds about you: your name, your role, your call time, and the email address or phone number the production entered, which is where the link was sent. If you tap Confirm on a sheet, we record that you confirmed and when. If you answer an availability request, we record the days you marked.

The production that entered your details is responsible for them. They chose to add you, they decide what the sheet says, and they can remove you. We act on their instructions to build the document and deliver the message, and for nothing else. Nothing from a sheet, a crew link or your details is ever used for advertising. We never add you to any list, and never share your details with anyone but the production that entered them and the providers that deliver the message.

The pages you open from a link never measure ads. If you visit our public website on your own, that visit is measured the same way as anyone else’s. The section on who else touches your data explains how.

You do not need an account to open a sheet or answer a request. If you want your details removed, ask the production first, since they hold the sheet. If that does not work, write to support@snappsheet.com and we will help.

Text messages, where offered, only go to numbers a production added on purpose. Reply STOP to any of them and no production will be able to text you through SnappSheet again until you say otherwise.

A production can use SnappSheet to send you a release, an agreement or an NDA to sign on your phone. When you sign, we keep a signing record with the document: the name you typed, the name and email address the production entered, your signature, when you opened, agreed and signed, your time zone, and the internet address and kind of device you used. If you sign for someone under 18, the record also holds the child’s name and that you are their parent or legal guardian. If you decline, we record that, with any reason you wrote.

The record is printed on the last page of the signed copy, so anyone holding the copy can see who signed and when. You get your own copy by email if the production gave us your address, and you can download it from the signing page for 7 days after signing.

The production that sent the document controls it and its record, the same as a call sheet. They can see the record, download the signed copy and delete it, and we keep it for as long as they do. We never use it for anything else: no advertising, no lists, no contacting you, and nothing on the signing page measures ads. If you want a record removed, ask the production first. If that does not work, write to support@snappsheet.com and we will help.

Productions can send call sheets and reminders by text as well as by email. Those texts come from SnappSheet on the production’s behalf, and they only ever go to a mobile number a production added to a sheet on purpose. We send call times, sheet links, and reminders. Nothing else, ever. How many you get depends on how many sheets you are on.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your number is seen only by the production that entered it and by the carrier that delivers the message.

Reply STOP to any text to stop them all. Reply HELP for help, or write to support@snappsheet.com. Message and data rates may apply.

To run SnappSheet, and to measure our own ads. In practice that means:

• signing you in and keeping your session going;
• saving your work and showing it back to you;
• rendering your PDFs and serving your share links;
• filling in weather, sun times, map links, and the nearest hospital when you ask;
• sending the emails and texts you trigger, and counting them against your allowance;
• charging your plan and keeping billing records;
• measuring which of our ads on Facebook and Instagram bring people to us;
• answering you when you write to support;
• keeping the service secure, including stopping repeat free trials, blocked senders, and abuse;
• telling you about changes to the product or these policies;
• meeting our legal obligations.

We do not sell your data. We do not use your content or your crew’s details to train any model, and we do not contact your crew for our own reasons. We do advertise SnappSheet on Facebook and Instagram. To see which of those ads bring people to us, we use Meta’s Pixel, a small tool from Meta that runs in your browser, on our public website and on the pages for logging in, signing up, asking for a password reset link and starting a free trial. Inside the app it does one thing only: right after you sign up, start a trial, subscribe or buy a One Sheet, the page you land on tells Meta that it happened. It never runs on your jobs, call sheets or crew book, and it never runs on the pages crew open from a link.

Where privacy law asks us to name a legal basis: we process your account and your work to perform our contract with you; we keep logs and fight abuse out of our legitimate interest in running a safe service; we send texts only with the consent the production obtained from the recipient; we measure our ads with your consent where the law requires it, and elsewhere because we have a legitimate interest in knowing which ads work; either way, you can turn it off at any time; and we keep billing records because the law requires it.

When you type a location, the address you typed goes to a mapping service so it can suggest a match, give us coordinates, and find the nearest hospital. The coordinates, and only the coordinates, go to a weather service for the forecast and the sun times. No names, no crew, no sheet contents travel with those lookups.

What comes back is shown on your sheet as a head start. It is not verified by us, and it can be wrong or out of date. Please check the hospital and the directions yourself before the shoot day.

A short list of service providers helps us run the product, each under a contract that limits what they can do with the data:

• cloud hosting and a database, where everything lives;
• file storage for attachments, logos, and support screenshots;
• an email delivery service for the messages you send and the ones we send you;
• a text messaging service, where texting is offered;
• a payment processor for plans, seats, passes, and credit packs;
• mapping and weather services that answer the lookups described above;
• an error monitoring service that receives scrubbed crash reports;
• a small cache that enforces rate limits and remembers who is online.

Each one receives only what its job needs. None of them get your data for their own use, and none of them may sell it.

Meta, for our ads. Meta, the company behind Facebook and Instagram, is different from the providers above: it uses what its Pixel collects for its own advertising systems, as well as to tell us which of our ads work. The Pixel counts page views on our public website and on the pages for logging in, signing up, asking for a password reset link and starting a free trial. Inside the app it does one thing only: right after you sign up, start a trial, subscribe or buy a One Sheet, the dashboard or billing page you land on tells Meta that it happened and, for a payment, the price. Each of these carries a one-way code so Meta does not count it twice. Meta cannot turn it back into your account. It tracks nothing else in the app, and it never runs on your jobs, call sheets or crew book, or on the links sent to your crew. Whenever it runs, Meta receives the address of the page you are on and of the page before it, your IP address, details about your browser and device, and its own cookies. Meta never receives your name, your email, your phone number, anything from your jobs, sheets or crew book, or any crew member’s details.

If you are in the European Economic Area, the UK or Switzerland, SnappSheet and Meta are jointly responsible for collecting that information on our pages and sending it to Meta, and you can bring a request about it to either of us. What Meta does with it after that is Meta’s own responsibility, explained in Meta’s privacy policy at facebook.com/privacy/policy. You can turn the Pixel off at any time, as described under Cookies and Your rights.

Beyond that list, your data leaves our systems in only four cases: when you share it, by sending a link or a message; when we measure our ads with Meta’s Pixel, as described above; when the law requires it, and then only as much as it requires; or if SnappSheet is ever sold or merged, in which case the new owner takes on this policy and you will be told.

We use a handful of cookies to keep you signed in, to remember which workspace you are working in, and to remember which plan an administrator is previewing. Your browser also keeps a few small preferences locally, like your light or dark theme, whether you dismissed a reminder, and your choice about ad measurement.

On our public website and sign-up pages, Meta’s Pixel can also set its own cookie, called _fbp, and a second one, _fbc, when you arrive by clicking one of our ads. They let Meta tell which ad led to a visit, and they last about 90 days after your last visit. Inside the app, these cookies can be set only on the dashboard or billing page you land on right after you sign up, start a trial or pay. Neither is ever set on your jobs, call sheets or crew book, or on the pages crew open from a link.

If your browser is set to a time zone in Europe, including the UK, or in Canada, or to one we cannot place, we ask first, and nothing loads until you choose Allow. Everywhere else the Pixel is on by default. Wherever you are, you can change your mind at any time with Your Privacy Choices at the bottom of our public website and sign-up pages. Choosing No thanks stops the Pixel in that browser and deletes those two cookies. That is the whole list. There are no other advertising cookies.

Blocking cookies will sign you out, since the session lives in one. Everything else keeps working.

When you share a call sheet, anyone with that link can see that one sheet and nothing else: not your other jobs, not your crew book, not another workspace. Links are long random codes that cannot be guessed. You decide who gets one, you can turn it off at any moment, and re-sharing makes a fresh link. Search engines are asked not to index any of these pages.

Your work stays as long as your account does. Delete a job, a sheet, a contact, an attachment or a signed document in the app and it leaves your workspace right away, then falls out of our backups within about 30 days.

Delete your account from the account page and your workspaces, everything in them, your own work in any team, and your login are removed. Within 30 days the last traces are gone from backups too. Four things outlast that, on purpose: billing records, because tax law requires them; the one way references that stop a person from taking the same free trial twice, which cannot identify you on their own; any message a crew member sent to our support inbox; and records of the emails and texts you sent from someone else’s team, including who they went to, which stay with that team as part of its sending history.

Server logs are kept for a short window, measured in weeks, to trace problems and abuse. Support conversations are kept so we can help you the next time.

Everything travels encrypted. Passwords are never stored in a form we can read. Each workspace is walled off from every other one at the database, so one production can never see another’s sheets. Share links use long random codes. Attachments and screenshots sit in private storage and are served only through short lived links. Images you upload are re-encoded on the way in and stripped of hidden metadata, so a phone photo never carries its location to your crew.

No system is perfect. If a breach ever affects your data, we will tell you plainly and quickly, and tell the authorities where the law requires it.

SnappSheet is run from the United States and your data is stored there. If you use it from somewhere else, you are sending your information to the US, where privacy law may differ from the law at home. Our providers use standard contractual protections for any data that moves across borders. Meta handles its own transfers of what its Pixel collects under its own terms.

You can see, correct, export, and delete your information. Most of it you can handle yourself, right in the app: edit your profile, edit or delete anything in a workspace, export a PDF, delete the account. For anything else, one email to support@snappsheet.com does it, and we answer within 30 days.

If you live in California, the EU, the UK, or anywhere else with a privacy law, you may also have the right to know what we hold about you, to have it corrected or erased, to receive a copy in a usable format, to object to or limit certain uses, and to complain to your local privacy regulator. We honor these rights for everyone, wherever you live, and we will never treat you differently for using them.

We do not sell personal information. Measuring our ads with Meta’s Pixel can count as sharing it for advertising under some state laws, such as California’s, so you can opt out: choose Your Privacy Choices at the bottom of our public website or sign-up pages and pick No thanks, or turn on Global Privacy Control in your browser, which we treat as a no. A choice applies to the browser you make it in, so repeat it in each browser you use.

We may need to confirm it is really you before acting on a request. If you are asking on behalf of someone else, we will need to see that you are allowed to.

SnappSheet is a work tool. It is not for children under 13, and not for anyone under 18 to hold an account. We do not knowingly collect information from children. If a production adds a minor to a call sheet, which does happen on real shoots, the production is responsible for having a parent or guardian’s permission, and the same removal rules apply.

If this policy changes in a way that matters, we will update the date at the top and say so inside the product before the change applies. Using SnappSheet after that means you accept the new version. If you do not, you can delete your account first.

Privacy questions, requests, and complaints all go to support@snappsheet.com. A real person reads every one and replies by email.